The Supreme Court held that banks have a high duty of care to their depositors and can be held liable for damages if they release counterfeit currency. In this case, the Bank of the Philippine Islands (BPI) was found negligent for failing to list the serial numbers of US dollar bills withdrawn by a customer, leading to the circulation of counterfeit bills and causing embarrassment and financial loss to the customer. This decision underscores the banking industry’s responsibility to exercise the highest degree of diligence to protect customers from financial harm, including implementing measures to prevent the disbursement of counterfeit currency and maintaining thorough transaction records.

Dollars and Distress: Can Banks Be Held Liable for Circulating Counterfeit Currency?

This case revolves around the predicament of Spouses Fernando and Nora Quiaoit who, after withdrawing US$20,000 from their BPI account, encountered significant distress when some of the bills were rejected as counterfeit in Madrid. The central legal question is whether BPI exercised the required level of diligence in handling the currency withdrawal and whether the bank is liable for the damages suffered by the spouses as a result of the counterfeit bills.

The Supreme Court addressed the core issue of BPI’s negligence in handling the transaction. The court emphasized the high standard of care required of banking institutions, citing Spouses Carbonell v. Metropolitan Bank and Trust Company, which states that banks are expected to uphold the highest standards of integrity and performance.

“The General Banking Act of 2000 demands of banks the highest standards of integrity and performance. The Court ruled that banks are under obligation to treat the accounts of their depositors with meticulous care.”

BPI’s failure to list the serial numbers of the dollar bills at the time of withdrawal was a critical point of contention. Although BPI marked the bills with a “chapa” to identify their origin, the Court found that this measure was insufficient. The Court argued that listing the serial numbers would have provided a definitive record to verify whether the counterfeit bills originated from the bank. This lack of diligence exposed both the client and the bank to potential risks and losses. The court pointed out that BPI had ample opportunity to prepare the dollar bills since Fernando informed BPI five days before the withdrawal.

Furthermore, the Supreme Court affirmed the Court of Appeals’ ruling that BPI’s negligence was the proximate cause of the spouses Quiaoit’s losses. Proximate cause, in legal terms, refers to the cause that, in a natural and continuous sequence, unbroken by any efficient intervening cause, produces the injury, without which the result would not have occurred. The Court noted that the spouses Quiaoit lacked the expertise to verify the genuineness of the dollar bills and were not informed about the significance of the “chapa” markings. As such, they relied on BPI to ensure the currency’s authenticity.

The Court also invoked the doctrine of last clear chance, further solidifying BPI’s liability. This doctrine suggests that even if the plaintiff (the spouses Quiaoit, in this case) was negligent, the defendant (BPI) could still be liable if it had the last opportunity to prevent the injury but failed to do so. The Court referred to the case of Allied Banking Corporation v. Bank of the Philippine Islands to explain the doctrine:

“The doctrine of last clear chance, stated broadly, is that the negligence of the plaintiff does not preclude a recovery for the negligence of the defendant where it appears that the defendant, by exercising reasonable care and prudence, might have avoided injurious consequences to the plaintiff notwithstanding the plaintiff’s negligence.”

In this context, the Court argued that BPI had the last clear chance to prevent the circulation of counterfeit bills by simply listing the serial numbers. Their failure to do so constituted a breach of their duty of care, making them liable for the resulting damages.

Regarding damages, the Court upheld the award of moral damages to the spouses Quiaoit. Moral damages are awarded to compensate for mental anguish, suffering, and similar non-pecuniary losses. The Court referenced Pilipinas Bank v. Court of Appeals, which sustained the award of moral damages in a similar case, noting that the bank’s negligence caused serious anxiety, embarrassment, and humiliation to the respondents. The Court found that the spouses Quiaoit experienced significant distress due to the incident, justifying the award of moral damages. However, the Court deleted the award of exemplary damages, which are intended to serve as a warning, as there was no evidence of malice or bad faith on the part of BPI. The Court sustained the award of attorney’s fees, acknowledging that the spouses Quiaoit were compelled to litigate to protect their rights.

FAQs

What was the key issue in this case?	The key issue was whether BPI exercised due diligence in handling the withdrawal of US dollar bills and whether it should be held liable for damages resulting from the circulation of counterfeit currency.
What did the Court rule regarding BPI’s negligence?	The Court ruled that BPI failed to exercise the highest degree of diligence required of banking institutions by not listing the serial numbers of the dollar bills, which was considered a breach of their duty of care.
What is the doctrine of last clear chance, and how does it apply to this case?	The doctrine of last clear chance states that a party with the final opportunity to prevent harm is liable if they fail to do so. BPI had the last clear chance to prevent the circulation of counterfeit bills but failed by not listing the serial numbers.
What type of damages were awarded in this case?	The Court awarded moral damages to compensate for the anxiety and humiliation suffered by the spouses Quiaoit and attorney’s fees because they were forced to litigate. The award for exemplary damages was deleted.
Why was listing the serial numbers of the dollar bills important?	Listing the serial numbers would have provided a definitive record to verify whether the counterfeit bills originated from BPI, which would have absolved the bank or confirmed its liability.
What standard of care are banks held to in handling transactions?	Banks are held to the highest degree of diligence and are expected to treat the accounts of their depositors with meticulous care, ensuring the authenticity and integrity of currency transactions.
What is the significance of the “chapa” marking in this case?	While BPI marked the bills with a “chapa” to identify their origin, the Court found it insufficient because the customer was not informed of the markings. This did not eliminate the need for further due diligence such as listing serial numbers.
Can customers expect banks to guarantee the authenticity of currency they withdraw?	Yes, customers can reasonably expect banks to guarantee the authenticity of the currency they withdraw, as banks have a high duty of care to ensure the accuracy and legitimacy of their transactions.

In conclusion, this case serves as a crucial reminder of the stringent standards of care imposed on banks in their dealings with customers. It reinforces the importance of implementing robust procedures to prevent the circulation of counterfeit currency and to protect customers from financial losses and reputational damage.

For inquiries regarding the application of this ruling to specific circumstances, please contact ASG Law through contact or via email at frontdesk@asglawpartners.com.

Disclaimer: This analysis is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please consult with a qualified attorney.
Source: BANK OF THE PHILIPPINE ISLANDS VS. SPOUSES FERNANDO V. QUIAOIT, G.R. No. 199562, January 16, 2019