The Supreme Court held that a bank manager’s disregard for established bank policies and abuse of authority constitutes a valid ground for termination due to breach of trust. This ruling emphasizes the high standard of responsibility expected from managerial employees, particularly in financial institutions where public trust is paramount. It serves as a reminder that even without direct financial loss to the bank, policy violations and abuse of authority can erode the trust essential for maintaining a sound banking system.

Second Endorsements and Broken Policies: When Does ‘Marketing’ Excuse Malfeasance?

This case revolves around Castor A. Dompor, a branch manager at Philippine Commercial and Industrial Bank (PCIB), later Banco De Oro Unibank, Inc. Dompor was terminated after an audit revealed that he had allowed a client-depositor, Luz Fuentes, to deposit numerous second-endorsed Philippine Long Distance Telephone Company (PLDT) dividend checks. These actions were in violation of bank policies and instructions from his superiors. The central legal question is whether Dompor’s actions, allegedly taken for marketing considerations, constituted just cause for dismissal based on serious misconduct, willful disobedience, and breach of trust.

PCIB’s Accounting & Procedures Manual expressly prohibited the acceptance of checks endorsed by corporations, societies, or firms for credit to a personal account, or checks with unusual endorsements. Specifically, Section 5(A)(1)(b) states:

5. ACCEPTING “CHECKS ONLY” DEPOSIT

b. Refuse acceptance of checks endorsed by Corporations, Societies, Firms, etc. for credit to a personal account and/or checks with unusual endorsements.

Despite clear instructions from management to cease accepting second-endorsed checks due to irregularities associated with Fuentes’ transactions, Dompor continued to accommodate her requests. He argued that he did so for marketing purposes and obtained a signed “Agreement on Acceptance of Second-Endorsed Checks” from Fuentes to protect the bank’s interests. However, the Supreme Court found these justifications insufficient to excuse his clear violation of bank policies.

The Court noted that on one occasion, Dompor accepted 3,028 second-endorsed PLDT checks totaling P283 million, the last batch negotiated at the Makati Cinema Branch. The Court found it unbelievable that Dompor acted in good faith, stating, “[t]he sheer number of the checks (3,028) militates against the CA’s finding of good faith. As branch head, respondent is aware of the prohibition against acceptance of second-endorsed checks issued to corporations.” The Court also highlighted the audit committee’s observation that the magnitude of the checks and the presence of prominent personalities as payees should have raised red flags.

Moreover, Dompor violated PCIB’s Credit Policy Supervision No. 6, which prohibits the purchase of second-endorsed checks, by approving the purchase of such checks totaling P56,435.26 for Fuentes without establishing a Bills Purchase Line. That policy states:

The following are generally not acceptable as Bills Purchased:

3. [S]econd endorsed checks because the risk in accepting second endorsed checks for deposit/encashment is that the Bank would be liable under our endorsement if the check is not on us or if drawn on us, the maker may claim reimbursement for wrong payment, forgery on the endorsement, etc.

The Court found that Dompor’s violation of this policy, combined with his failure to close Fuentes’ account despite multiple instances of dishonored checks, constituted serious misconduct. The Court emphasized the duty of a branch head to ensure strict compliance with bank rules, stating that “[r]espondent, as branch head, has the duty to ensure that bank rules are strictly complied with not only to ensure efficient bank operation which is imbued with public interest but also to serve the best interest of the bank as he holds a position of trust and confidence.”

The Court also addressed the issue of due process, finding that PCIB had complied with the requirements by informing Dompor of the charges against him and providing him with an opportunity to respond. The Court rejected Dompor’s argument that his dismissal was preordained, stating that “[t]he audit committee’s conclusion to dismiss respondent from the service was merely recommendatory. It was not conclusive upon the petitioner. This is precisely the reason why the petitioner still conducted further investigations.” The Court stated, “[t]o reiterate, respondent was properly informed of the charges and had every opportunity to rebut the accusations and present his version. Respondent was not denied due process of law for he was adequately heard as ‘the very essence of due process is the opportunity to be heard.’”

Finally, the Supreme Court reversed the Court of Appeals’ decision to award separation pay to Dompor. The Court cited Philippine Long Distance Telephone Company v. National Labor Relations Commission, emphasizing that “‘separation pay shall be allowed as a measure of social justice only in those instances where the employee is validly dismissed for cause other than serious misconduct.’” In this case, Dompor’s infractions constituted serious misconduct and willful disobedience, disqualifying him from receiving separation pay.

FAQs

What was the key issue in this case?	The key issue was whether the bank manager’s violation of bank policies and instructions justified his termination for serious misconduct and breach of trust. The Supreme Court had to determine if the manager’s actions were a valid cause for dismissal.
What specific policies did the employee violate?	The employee violated the bank’s policy against accepting checks endorsed to corporations for credit to a personal account, and Credit Policy Supervision No. 6 which prohibits the purchase of second-endorsed checks without an approved credit line. He also failed to close a client’s account despite multiple instances of dishonored checks.
Why did the Court reject the employee’s ‘marketing considerations’ defense?	The Court found that the sheer volume of irregular transactions, combined with the clear violation of bank policies, negated any claim of good faith. The employee, as a branch manager, was expected to uphold and enforce bank policies, not circumvent them.
What is the significance of the signed “Agreement on Acceptance of Second-Endorsed Checks”?	The Court found the agreement as a form of circumventing the company’s policy on non-acceptance of second-endorsed checks issued to corporations. The Court mentioned that the agreement would be useless if the client does not maintain a sufficient balance which the bank can readily debit if the checks deposited are dishonored.
Did the employee receive due process before termination?	Yes, the Court found that the employee was informed of the charges against him and given an opportunity to respond. The two-notice requirement was sufficiently complied with.
Why was separation pay denied in this case?	Separation pay is not awarded when an employee is dismissed for serious misconduct or willful disobedience. The Court determined that the employee’s actions fell under these categories, making him ineligible for separation pay.
What is the main takeaway from this case for bank employees?	Bank employees, especially those in managerial positions, are expected to adhere strictly to bank policies. Violations, even without direct financial loss to the bank, can lead to termination due to the high level of trust required in the banking industry.
Does this ruling apply to other industries as well?	While this case specifically addresses the banking industry, the principle of upholding company policies and maintaining trust applies to many sectors. Employees in positions of trust and authority are generally held to a higher standard of conduct.

This case underscores the importance of adhering to company policies, particularly in industries requiring a high degree of trust and responsibility. Managers must act diligently and ethically, as their actions reflect on the integrity of the organization. This decision serves as a crucial precedent for ensuring accountability and maintaining the stability of financial institutions.

For inquiries regarding the application of this ruling to specific circumstances, please contact ASG Law through contact or via email at frontdesk@asglawpartners.com.

Disclaimer: This analysis is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please consult with a qualified attorney.
Source: Equitable PCI Bank vs. Dompor, G.R. Nos. 163293 & 163297, December 13, 2010