The Supreme Court ruled that an employee’s repeated refusal to follow a cooperative’s board resolution, specifically regarding a moratorium on loan approvals, constitutes willful disobedience. This disobedience, which jeopardized the cooperative’s financial stability and the savings of its members, is a valid reason for dismissal under the Labor Code. This decision underscores the importance of employees adhering to lawful and reasonable directives from their employers, especially when those directives are designed to protect the organization’s interests and the welfare of its stakeholders.

Defying the Board: Can a Cashier’s Actions Justify Dismissal in a Cooperative?

In the case of Tabuk Multi-Purpose Cooperative, Inc. (TAMPCO) v. Magdalena Duclan, the Supreme Court grappled with the question of whether an employee’s defiance of a board resolution could justify termination. Magdalena Duclan, a cashier at TAMPCO, was dismissed after she continued to approve and release Special Investment Loans (SILs) despite a board-issued moratorium. This moratorium was put in place due to concerns over the cooperative’s financial stability, as excessive SIL grants were impacting the availability of regular loans to other members. The central issue was whether Duclan’s actions constituted willful disobedience, a recognized ground for dismissal under Article 282 of the Labor Code.

The factual backdrop of the case reveals a cooperative grappling with financial strain due to its SIL program. The TAMPCO Board of Directors (BOD) initially limited SIL grants to P5 million and later completely halted them. These directives, formalized in Board Action (BA) Nos. 28 and 55, were intended to curb excessive lending and safeguard the cooperative’s resources. Despite these clear instructions, Duclan, along with other cooperative officials, continued to release SILs. This defiance ultimately led to financial losses for TAMPCO, as some borrowers became insolvent or failed to repay their loans. As a result, Duclan faced suspension and eventual dismissal from her position.

The Labor Arbiter initially ruled in favor of Duclan, citing procedural lapses in her suspension and dismissal. However, the National Labor Relations Commission (NLRC) reversed this decision, finding that Duclan’s dismissal was justified due to her deliberate violation of TAMPCO’s policies. The Court of Appeals (CA) then sided with Duclan, arguing that she was merely following the instructions of her superiors and that the practice of releasing loans without proper approval was tolerated within TAMPCO. The Supreme Court, however, disagreed with the CA’s assessment.

The Supreme Court emphasized that willful disobedience requires two key elements: the employee’s conduct must be willful or intentional, and the order violated must be reasonable, lawful, made known to the employee, and related to their duties. In this case, the Court found that Duclan’s actions met both criteria. The directives in BA Nos. 28 and 55 were reasonable and lawful, aimed at protecting TAMPCO’s financial health. These directives were also clearly communicated to Duclan, who, as a cashier, was responsible for understanding and adhering to the cooperative’s policies.

The Court rejected Duclan’s argument that she was simply following orders from her superiors. It asserted that Duclan had a responsibility to ensure that the release of loan proceeds complied with TAMPCO’s rules and policies, regardless of whether the loan applications were approved by others. The Supreme Court referenced Article 282 of the Labor Code, which allows an employer to terminate an employee for “serious misconduct or willful disobedience by the employee of the lawful orders of his employer or representative in connection with his work.”

The Court also highlighted the role of the Board of Directors in managing the cooperative’s affairs. Citing the Philippine Cooperative Code of 2008 (Republic Act No. 9520), the Court noted that the BOD is responsible for strategic planning, policy formulation, and overall direction-setting. The Court quoted relevant provisions of the Code:

Article 5 [3]: TAMPCO’s BOD is entrusted with the management of the affairs of the cooperative.

Article 37: The direction and management of the cooperative’s affairs shall be vested in the said board.

Article 38: It shall be responsible for the strategic planning, direction-setting and policy-formulation activities of the cooperative.

Building on this legal framework, the Court concluded that Duclan’s defiance of the BOD’s directives undermined the cooperative’s governance and placed its resources at risk. Moreover, the Supreme Court determined that TAMPCO had observed due process in dismissing Duclan. An investigation was conducted, Duclan was given an opportunity to explain her actions, and she was ultimately informed of the decision to terminate her employment. This process satisfied the “twin-notice rule,” which requires employers to provide employees with two written notices before termination.

Specifically, the Supreme Court reiterated the twin notice rule:

In termination proceedings of employees, procedural due process consists of the twin requirements of notice and hearing. The employer must furnish the employee with two written notices before the termination of employment can be effected: (1) the first apprises the employee of the particular acts or omissions for which his dismissal is sought; and (2) the second informs the employee of the employer’s decision to dismiss him.

The Supreme Court acknowledged that the CA found it unfair for TAMPCO to treat Duclan differently from the former General Manager, who was allowed to retire and collect his benefits. However, the Court emphasized that employers have the prerogative to discipline employees, as long as they do not violate labor laws or principles of fairness. Furthermore, the Court noted that management is not precluded from condoning the infractions of its employees, but it also has the right to choose not to do so. As long as the employee was not singled out and treated unfairly, the decision stands.

This approach contrasts with earlier decisions that favored employees, highlighting a nuanced view of management prerogatives and employee responsibilities. In resolving the conflicting viewpoints, the Supreme Court underscored that its role is not to interfere with management decisions unless they violate labor laws or principles of fairness and justice.

FAQs

What was the key issue in this case?	The key issue was whether the cashier’s act of releasing loans despite a clear board resolution prohibiting it constituted willful disobedience, justifying her dismissal under the Labor Code.
What is “willful disobedience” under the Labor Code?	Willful disobedience is the intentional refusal to obey an employer’s lawful and reasonable order related to an employee’s job duties. It is a valid ground for termination.
What is the “twin-notice rule”?	The “twin-notice rule” requires employers to provide two written notices to an employee before termination: one informing them of the grounds for dismissal and another informing them of the decision to dismiss.
What was the board resolution that the employee violated?	The employee violated Board Action (BA) Nos. 28 and 55, which initially limited the grant of Special Investment Loans (SILs) to P5 million and later completely prohibited their grant.
Why did the cooperative issue the board resolutions?	The cooperative issued the resolutions to curb excessive lending and safeguard its resources, as the SIL program was straining the cooperative’s finances.
What did the Court say about the employee’s claim that she was just following orders?	The Court rejected this claim, stating that the employee had a responsibility to ensure that the release of loan proceeds complied with the cooperative’s rules and policies, regardless of who approved the applications.
Did the Court find that the cooperative followed due process in dismissing the employee?	Yes, the Court found that the cooperative observed due process by conducting an investigation, giving the employee an opportunity to explain her actions, and informing her of the decision to terminate her employment.
What was the final ruling of the Supreme Court?	The Supreme Court ruled that the employee’s dismissal was valid, reversing the Court of Appeals’ decision and reinstating the National Labor Relations Commission’s decision.

In conclusion, the Supreme Court’s decision in TAMPCO v. Duclan serves as a reminder of the importance of employee compliance with lawful and reasonable directives from employers. Willful disobedience, especially when it jeopardizes the organization’s interests, can be a valid ground for dismissal. This case also underscores the significance of following due process in termination proceedings and highlights the balancing act between protecting employee rights and respecting management prerogatives.

For inquiries regarding the application of this ruling to specific circumstances, please contact ASG Law through contact or via email at frontdesk@asglawpartners.com.

Disclaimer: This analysis is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please consult with a qualified attorney.
Source: TABUK MULTI-PURPOSE COOPERATIVE, INC. VS. MAGDALENA DUCLAN, G.R. No. 203005, March 14, 2016